PENERAPAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR DALAM MANAJEMEN SUMBER DAYA MANUSIA PADA PERGURUAN TINGGI

Abstract

Organizational Citizenship Behavior (OCB) is the attitude or behavior of an
employee who knowingly and voluntarily for extra work beyond the job description has. There
are three aspects relating to the creation of OCB that is moral, commitment, and motivation
of employees. The results of previous studies stating that the OCB will inevitably impact the
quality of service therefore OCB can be used as one method of approach in human resource
management to improve employee performance. This method can be applied to measure the
performances of lecturers at the university. The university leaders must be able to create a
system in order to create a positive OCB for academicians who are thus able to provide the
maximum benefit for the existing academic community.
Key wods: Organizational citizenship behavior, moral, comitment,
motivation.